
Written on May 17th, 2010 | Short URL: http://abcjr.me/1f
So, I saw a post from @bosikowicz (that might be harder than Ciuksza) linking to this article called 31 Things I Wish I’d Known About Dating When I was 21 by a blogger over at Glamour.com. I’ll admit to being a bit nervous throwing a rock at this hornet’s nest, especially since it’s against what would likely be considered my “personal brand”. I guess “showing a little leg” in the personal sense can’t hurt too badly, right? So here’s my list of 31 (my favorite number).
Well, we’ll see how my first real foray into the “human” side goes. I welcome comments and rebuttals.
Written on April 21st, 2010 | Short URL: http://abcjr.me/12

Trust model stolen from Paul English
In my forever-ago last post, I talked about personal branding and reputation, but realized that I might have missed the point. In all the conversations taking place online, from marketing, ‘personal branding’ and credibility to religion and politics, trust seems to be at the core of what everyone is talking about. How do we build trust? How do we keep people from thinking us untrustworthy? Who deserves our trust in the first place?
A friend and I were having a couple of beers post-finals and got to the question of trust. We came to the conclusion that trust is in crisis: the Catholic Church is waging a battle for survival as a result of a sexual abuse scandal that might point to the Pope himself; a movement of vocal activists are declaring their distrust of government, accusing it of attempting to become a socialist state; and banks are being charged with fraud for purposefully selling investors funds that were specifically designed to fail.
This wouldn’t be such an issue except that we’re built to trust, we need to trust. We don’t have the energy to evaluate all of the things in our life every day, so we find those cornerstones that we can lean on. When those things crumble, we have to find something new. We’re now forced to evaluate everything in our lives for trustworthiness and are incredibly quick to pull the trigger on the least hint that it is being violated. This isn’t healthy but we’ve been given little other choice.
This article by Pete Blackshaw in Advertising Age speaks well to the current challenges facing marketers attempting to build trust. He mentions the study showing that peer-to-peer trust is down significantly as a chilling reminder that we’re not even trusting our friends’ opinions anymore. And why should we — a recent study that I can’t seem to track down concluded that Gen Yers work very hard to manage their online presence to show their ideal selves (pictures attending parties vs. winning 1st place at math camp). Perhaps the best point he makes is that we have many more questions than answers.
My personal theory on trust was well summarized by Dave Popelka from Mullen Advertising, who wrote a great article about striving to be good rather than the best. He talks about the challenges and pitfalls of measuring your business (or, as I think about it, yourself) against others and suggests that shooting for “good” is the best approach. In my world, this means being good, being consistent and doing as much as possible to avoid our human tendency to pass blame to others when I’ve failed.
Overall, I see trust as an incredibly personal thing. Attempting to manipulate people’s perceptions of you lowers that trust, makes the relationship (be it you or your products) superficial and renders already fragile brand loyalty null and void. However, I still don’t see this as an answer, but rather the beginning of a series of questions that helps us to figure out what trust means to us and how we allocate it to the people, companies and brands we interact with.
Written on February 16th, 2010 | Short URL: http://abcjr.me/o

Look at me, I even have
a T-Dub logo on my hat!
Personal branding is about marketing and marketing is about positioning and promotion. As someone who loves the art and science of marketing, I’ve seen how effective the right mix of tools can get people to buy. But, does marketing/branding work when you’re talking about people?
As Seth Godin says, all marketers are liars. And, while this type of approach might work for an athlete, it’s rare that a squeaky-clean branded image of a person is remotely close to who they really are. Branding a human being like you would a product or company is an inauthentic and an incredibly sad and cynical way of looking at how you approach people. It might be worth it when you’re a billionaire and making your living on a false impression of who you are, but for the rest of us normals it looks inauthentic.
The most obvious recent example is Tiger Woods. Pre-Thanksgiving ’09, Tiger Woods was the representation of mental toughness and success. Companies closely aligned with his personal brand and based their entire brands on this one man (see Accenture). What happened? He wrecked his car, a harem of women came forward telling the world about their sexual exploits with the guy, his wife almost divorced him, Accenture treated him like kryptonite and he hasn’t played on the PGA Tour since.
When I was younger, my now hall-of-fame uncle pulled me aside and gave me some advice. He asked if I had ever heard him talk about his basketball career/talent. I thought about it for a bit and realized that I hadn’t. He said, “Exactly. Other people talk about it. Be good enough that other people talk about you. When you talk about how good you are, you sound like an asshole and people start rooting for your failure. Don’t be an asshole.”
My uncle was talking about reputation. What’s the difference between personal branding and reputation? Think of this vacuum from Hoover. Hoover has a well-known, positive brand. Yay marketing! But wait, the reviews (reputation) say that this vacuum [ahem] sucks. It doesn’t matter how much Hoover says about itself, those people who gave the vacuum a one or two are going to think their products are crap. The spin doesn’t matter.
Do you want people to respect you, see you as competent, know you for your integrity and develop the type of relationships that are going to help you further your career? Then worry about your reputation, not your brand. Do great work. Help people connect with each other unselfishly. If you’re involved in social media, provide genuine value to others in the best way you know how. Work hard for your clients. Let others talk about how good you are. Mostly, stop being a self-promotion machine. It makes you look like an asshole and it undermines your ultimate goal.
Written on February 12th, 2010 | Short URL: http://abcjr.me/k

Learn from This Guy.
He understands people
better than you do.
Steve Blank is a damn good entrepreneur. He writes a very interesting blog and seems to be a great guy. He also points out a common entrepreneurial challenge in a recent post that I’ll paraphrase — a lot of engineers start companies, and those founders often really suck at the relationship part of building a business.
I’m a salesman at heart (you build these skills when the Cub Scouts force you to sell popcorn door-to-door when you’re 9 years old), but early on in my career, I sucked at the relationship part too. I’d try to impress people with whiz-bang knowledge, not realizing that I had to build rapport before I could get someone to be interested in my ideas. It’s actually a classic marketing mistake — If they like you, they’ll likely buy from you.
Then I hit drinking age.
I was so impressed by bartenders who could control a room and engage people they didn’t know, especially the folks who weren’t regulars. I realized they had something about them, some sort of skill that I just didn’t have. Maybe because there was alcohol involved, or maybe it was because a lot of people just wanted to have a good time and not worry about whatever crappy stuff they were dealing with in their own lives. Regardless, a good bartender could get anyone going.
So, I watched how they worked and figured a few things out. For those of us where the rapport stuff doesn’t come naturally, here’s the overused bulleted list in a blog:
You can get a drink anywhere and great bartenders know this. So, they make up the difference in service and it works. You go back to that place. You have conversations that make you feel good at the end of the night. You tip enough to be surprised by what you left the next morning. In short, you do exactly what you’d love your customers to do. You want them to like you, to refer you, to give you their money voluntarily. You want them to love your level of service and tell people about it. You want them to realize that, even if there might be other solutions out there, you’re bringing a level of game that no one else can match. Perhaps most importantly for any start-up, you want them to like you enough so that when there’s the inevitable hiccup, they’re more forgiving and understanding.
If you really want to understand how to build the relationships you need to succeed, skip the Dale Carnegie books and spend $20 at your local bar. You’ll learn more and have a lot more fun doing it.
Written on February 2nd, 2010 | Short URL: http://abcjr.me/6
I was thinking about all of this personal branding stuff that seems to be the rage at the moment, and while I agree that it is important to have people perceive you a certain way, doing so in an overly self-promotional, inauthentic way is a quick road to having your personal brand = jackass. I have a few examples of this (I won’t mention names for fear of starting an online battle), but I think we all can identify at least one person who’s way too into networking/trying to present themselves in the exact right way. You hate them, I hate them.
All of that being said, if you want to stand out from the crowd in a job search, or you simply want to protect your good name, it’s a good idea to buy yourname.com. For many folks, this isn’t easy — most common names are long gone, but there are enough other top-level domains (the thing that comes after the last “dot”, like .com, .net, .org, .name or .me) at this point that you just might be able to snag SOMETHING. Obviously, the .com is preferable, but you might not have a choice.
A recent, prominent example of name hijacking is the Pete Hoekstra case. For those who don’t closely follow politics, he is a U.S. Congressman who, shockingly, didn’t register his name, petehoekstra.com. As a result, an individual who opposes his agenda purchased the name and set up a site that carefully details opposition to Mr. Hoekstra’s views. Not exactly a confidence-builder for his constituents and certainly embarrassing if he wants to suggest that he’s technologically savvy.
There are some other advantages to buying a your name as a domain name. For instance, I purchased my last name as a domain name several years ago (it wasn’t all that surprising that ciuksza.com was available), and I’ve used albert@ciuksza.com for years. I’ve been told that using this email address demonstrated an understanding of technology, which was a considerable positive in a few situations. I would also contend that posting your resume online (and giving that domain name in your cover letters) helps you to stand out from your competition.
At this point, there’s not much of an excuse. Setting up an account at GoDaddy.com is free and easy (my preferred registrar despite their irritating commercials) and with coupon codes easily found if you search for “godaddy coupons”, you can get your domain name for under $8/year (cjc749fat is valid through the end of February).
You don’t have to be insane about your personal brand to justify buying your name. However, if you want a competitive edge in a tough climate, or just want the novelty of seeing your name as a .com, I’d suggest you make the slight investment to do it.